Q1. What product categories are available?
We offer comprehensive collections for both men and women across multiple categories. This includes men's plain t-shirts (round neck, V-neck, polo neck, henley styles), women's plain t-shirts (round neck, V-neck, scoop neck, crop tops), hoodies (pullover and zip-up styles for men and women), and sweatshirts (crew neck, drop shoulder, raglan sleeve designs for men and women). Each product includes detailed specifications like GSM, fabric composition, size charts, and suggested printing applications. All products are available in extensive color ranges with consistent batch-to-batch quality.
Q2. What are your Minimum Order Quantities (MOQs)?
MOQs vary based on product category, size distribution, and color selection. Standard plain t-shirts typically have lower MOQs (50-100 pieces per style/color) compared to hoodies and sweatshirts (25-50 pieces per style/color). For mixed color orders and standard sizes, we can accommodate smaller minimums. MOQs can be adjusted for established repeat buyers, combined product orders spanning multiple categories, or long-term supply contracts. Custom color development or specialized sizing may require higher minimums. Contact our team with your specific requirements for a customized quotation.
Q3. How does your pricing provide advantage to buyers?
Our model is anchored on providing genuine price advantages through volume-based price breaks, repeat-order incentives, and negotiated rates for committed buyers. Our transparent quotation format separates product cost by size, packing charges, and freight estimates, enabling accurate landed-cost evaluation and margin planning. Registered trade partners receive preferential pricing tiers with progressive discounts as order volumes increase. We offer competitive pricing without compromising on quality, ensuring our partners can maintain healthy margins while offering excellent value to their customers. Seasonal promotions and bulk purchase programs provide additional savings opportunities.
Q4. Can I obtain samples before placing bulk orders?
Yes, sample requests are welcomed and essential for quality verification. Samples are charged at cost plus courier charges, which are often adjustable against the final invoicing for confirmed bulk orders. Samples include garments in requested sizes and colors with batch identifiers and detailed specifications (GSM, fabric composition, size measurements) to validate suitability for your printing or retail needs. Standard sample provision timelines are typically 2-4 business days for stocked items. For new color developments or special requirements, sample production may take 7-10 business days. We encourage all new buyers to order samples to ensure complete satisfaction before committing to bulk orders.
Q5. What payment terms do you offer?
New buyers typically require an advance payment of 50% upon order confirmation, with the balance payable before dispatch or against delivery documentation. Established buyers with approved credit history and consistent ordering patterns may receive more flexible payment arrangements, including 30-day credit limits or negotiated terms based on order volume and relationship history. Accepted payment methods include direct bank transfers (NEFT/RTGS/IMPS), demand drafts, and documented credit arrangements. For high-value orders or international buyers, we can accommodate LC (Letter of Credit) arrangements. Payment terms are clearly outlined in our quotation and order confirmation documentation.
Q6. Do you support customization or private labeling?
Yes, we offer customization services including private label development, custom woven or printed labels, hang tags, custom packaging, and specialized finishing requirements. For custom color development beyond our standard palette, we can coordinate color matching services (Pantone or sample-based) for larger production runs. Custom development requires advance notification, minimum quantity commitments (typically 500-1000 pieces depending on customization complexity), a separate quotation outlining all costs, and written confirmation. Custom production typically adds 2-4 weeks to standard lead times. We work closely with buyers to ensure their branding requirements are met precisely while maintaining our quality standards.
Q7. How are disputes and claims handled?
All claims regarding damaged, short-supplied, sizing discrepancies, or out-of-specification goods must be reported within seven days post-delivery with photographic evidence, batch details, and clear description of the issue. We investigate all claims promptly and professionally, working towards fair resolution. Resolution options may include: replacement shipment for proven manufacturing defects or specification non-compliance; partial credit or invoice adjustment for minor discrepancies that do not significantly impact usability; or a full refund if the batch is deemed unusable for its intended purpose, subject to material return and verification. Our approach prioritizes fair and prompt resolution to maintain strong business relationships while protecting the interests of both parties.
Q8. What sizes are available?
We maintain comprehensive size ranges to accommodate diverse market needs. Men's products are available in S, M, L, XL, XXL, and XXXL, with some styles extending to 4XL and 5XL upon request. Women's products are available in XS, S, M, L, XL, and XXL, with selected styles in XXXL. All products come with detailed size charts showing chest, length, shoulder, and sleeve measurements for accurate ordering. Our sizing is consistent across batches and follows industry-standard measurements with tolerance of ±2cm to account for natural fabric variations. Custom size development is available for large volume orders with specific measurement requirements.
Q9. What printing methods work best with your products?
Our garments are specifically selected and prepared for excellent printability across all major printing techniques. They work excellently with screen printing (both water-based and plastisol inks), direct-to-garment (DTG) printing, heat transfer vinyl (HTV), sublimation printing (on polyester blends), embroidery, and discharge printing. All fabrics undergo pre-treatment processes that ensure optimal ink adhesion, minimal bleeding, and excellent wash-fastness. We can provide technical specifications and printing recommendations for each product category. Our quality control includes print readiness testing to ensure consistent results across production runs.